Lovault

Terms of Service

The rules for using lovault.app, the Lovault app and Lovault Cloud: what you can expect from us, what we expect from you, and what happens when something goes wrong.

The short version

  • Your files are yours. We only handle them to do what you ask.
  • Lovault is pre-release software. It can break. Keep your own backups.
  • Use it lawfully, and ask before you record other people.
  • If something goes wrong, our liability is limited (section 13).

1. Who we are and when these terms apply

Lovault is run by its founder, Matei-Ionut Suta (“Lovault”, “we”, “us”). These terms apply when you use lovault.app, create an account, download or run the Lovault app, or use Lovault Cloud. By doing any of these you agree to them. If you do not agree, do not use Lovault. Our Privacy policy explains how we handle personal information and is part of these terms.

2. Who can use Lovault

You must be at least 16. To buy anything you must be 18 or older, or have a parent or guardian agree to these terms for you. You may not use Lovault if the law of the United States or of where you live forbids you to.

3. Your account

  • Give us true information and keep the email address on your account working: it is how you reset your password.
  • Keep your password to yourself. You are responsible for what happens under your account until you tell us at support@lovault.app that someone else has used it.
  • One account is for one person. Do not sell or hand over an account.

4. Pre-release software

Lovault is in early access before its official launch. Features change, appear and disappear, and some will have faults. Keep your own copies of anything that matters to you. We do our best to protect your data, but we cannot promise that a pre-release version will never lose or damage it.

5. The licence to use the app

  • We give you a personal, non-exclusive, non-transferable licence to install and use the Lovault app on computers you own or control, for as long as you follow these terms.
  • Early access. The early-access licence (5 USD, once) covers every pre-release update until the official launch. What updates after the launch cost will be announced before the launch; the last version you received keeps working.
  • Lovault, its name, logo, design and code belong to us. You may not copy, resell or redistribute the app, or remove its notices. You may study how it works where the law allows you to, but not to attack it, copy it into a competing product or get around a licence check.

6. Payments and refunds

Purchases are sold through Polar (polar.sh), which is the seller of record: it takes the payment, charges any sales tax and sends the receipt. Its own terms apply to the payment. If Lovault does not work for you, ask for a refund within 14 days of buying, at support@lovault.app. Prices for future purchases may change; a change never applies to something you already paid for.

7. Your content

  • You keep every right you have in your files, recordings, notes and workspaces (“your content”).
  • In Lovault Cloud, you give us permission to store, copy, encrypt, transcribe, tag and show your content only as needed to provide the service to you and to the people you choose to share it with. This permission ends when you delete the content or your account, apart from the short time our providers need to clear backups, as the Privacy policy describes.
  • We do not sell your content, use it for advertising or use it to train AI models.
  • You are responsible for your content: that you have the right to store it and that keeping it does not break the law or anyone else’s rights.

8. Acceptable use

Do not use Lovault to:

  • break the law, or store or share content that is illegal, including any sexual content involving minors;
  • record a conversation without the consent the law requires (in Massachusetts, California and several other states, everyone in a private conversation must agree);
  • harass, threaten or spy on people, or collect their personal information without a lawful reason;
  • infringe copyright or other rights, for example by sharing paid material you have no right to share;
  • upload malware, or probe, overload or break into Lovault, lovault.app or another user’s data;
  • get around usage limits, credits or access controls, or resell access to Lovault Cloud.

We may remove content or suspend an account that breaks these rules. Where we can, we will tell you why first and give you a chance to fix it.

9. AI features and other services

  • Lovault sends text, audio or images to the AI provider you choose (for example Anthropic, OpenAI, DeepSeek, xAI or ElevenLabs), with your key or one we name to you. That provider’s terms also apply.
  • AI output can be wrong. Check transcripts, summaries and answers before you rely on them, especially for health, legal, financial or academic decisions.
  • Imports from other services (Google, Instagram, WhatsApp and others) depend on those services. You must follow their terms, and they can change or stop working at any time.

10. Sharing and online workspaces

When you put a workspace online or share a folder, you decide who can open it. You are responsible for what you share and with whom. People you invite must follow these terms too.

11. Lovault Cloud

Lovault Cloud is open to a first group of testers. We may set storage and usage limits, and we may change or end the test. If we end it, or end your access for a reason that is not your breach of these terms, we will give you at least 30 days’ notice to download your content.

12. Copyright complaints

If you believe something on Lovault infringes your copyright, write to support@lovault.app with: your contact details; the work you own; where the material is; a statement that you believe in good faith the use is not authorised; a statement, under penalty of perjury, that your notice is accurate and that you own the right or act for the owner; and your signature. We will act on valid notices and remove the accounts of repeat infringers.

13. Disclaimers and limits on liability

Lovault is provided “as is” and “as available”. To the fullest extent the law allows, we make no promise that it will be uninterrupted, error-free or fit for a particular purpose, and we disclaim the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, data or goodwill. Our total liability for any claim about Lovault is limited to the greater of what you paid us in the 12 months before the claim and 50 USD. Some places do not allow some of these limits; where they do not, they apply only as far as the law allows. Nothing here limits liability for our own fraud or for anything else the law does not allow us to limit.

14. If you break these terms

You agree to cover the reasonable costs, including legal fees, of claims brought against us by others because of your content or because you broke these terms or the law.

15. Ending

You can stop using Lovault and delete your account at any time. We may suspend or end your account if you seriously or repeatedly break these terms, or if the law requires it. Sections 7 (your responsibility for your content), 13, 14 and 16 keep applying after an account ends.

16. Law and disputes

These terms are governed by the laws of the Commonwealth of Massachusetts and of the United States, without regard to rules that would apply another place’s law. Before going to court, write to us and give us 30 days to try to settle it. Disputes go to the state or federal courts located in Massachusetts, and you and we agree to their jurisdiction. Either of us may still bring a claim in small-claims court. If you are a consumer living elsewhere, you keep any protection your local law gives you that cannot be waived.

17. Other things

  • Changes. If we change these terms in a way that matters, we will say so on the account page and by email at least 14 days before the change applies. Continuing to use Lovault after that means you accept the change. Earlier versions are available on request.
  • Transfer. We may transfer these terms if Lovault is sold, merged or becomes a company; your rights under them stay the same.
  • Whole agreement. These terms and the Privacy policy are the whole agreement between you and us about Lovault. If a part is found unenforceable, the rest still applies. Not enforcing a part straight away does not mean we give it up.
  • Export. You may not use or export Lovault in breach of US export controls or sanctions.

Contact

Questions about these terms: support@lovault.app.

Last updated 4 October 2026.